Shipping policy
Thank you for choosing our e-commerce site for your pet supplies. We strive to provide you with a seamless and convenient shopping experience. Please review our shipping policy below for shipping methods, processing times, and more information.
- Shipping Methods:
We offer standard shipping for all orders within Canada and the U.S. Shipping carriers, and methods may vary based on your location. During the checkout process, you will be provided with available shipping options.
- Order Processing Time:
We understand that you're excited to receive your order promptly. We strive to process and ship all orders as quickly as possible. Typically, orders are processed within 1-2 business days. However, processing times may be slightly longer during peak seasons or promotional periods. We appreciate your patience.
- Shipping Timeframe:
Shipping timeframes vary depending on the shipping method chosen during checkout and your location. Generally, you can expect your order to arrive within:
- Standard Shipping: 4-7 business days
- Priority Shipping: 3-5 business days
- Expedited Shipping: 2-4 business days
Please note that these timeframes are estimates and may be subject to unforeseen delays, such as weather conditions or carrier disruptions. Once your order has been shipped, you will receive a shipping confirmation email with tracking information to track the progress of your package.
- Shipping Fees:
Shipping is free for US & Canada customers.
- USA: Free shipping (3 to 5 business days), excluding Alaska (AK), Hawaii (HI), Puerto Rico (PR), U.S. Virgin Islands (VI), Guam (GU), American Samoa (AS), and Northern Mariana Islands (MP). If your order is from these regions, we will contact you before processing to discuss available shipping options.
- Canada: Free standard shipping (3 to 6 business days), except for remote locations (YT, NT, NU, Labrador, and rural/island areas). If your order falls into these regions, we will contact you before processing to discuss shipping options.
- International: Free shipping over $75.
- International Shipping:
We ship worldwide.
- Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package. After receiving the confirmation email, please allow a few hours for the tracking information to be updated in the carrier's system.
- Order Modifications and Address Changes:
To ensure timely delivery, we aim to process and ship orders promptly. Therefore, once an order has been placed and confirmed, we are unable to make changes to the order or shipping address. We recommend double-checking your order details before finalizing the purchase.
- Undeliverable Packages:
If a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, the package may be returned to us. If this occurs, we will contact you to verify the shipping address and arrange for reshipment. Additional shipping fees may apply.
- Lost or Damaged Packages:
While we take utmost care in packaging and shipping your order, unfortunate incidents may occur during transit. If your package is lost or arrives damaged, please contact our customer support team within 5 days of the delivery date. We will work with the shipping carrier to investigate the issue and resolve it to your satisfaction.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience is enjoyable.